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Luxury Spa Operations Supervisor

2 months ago

Boston, Massachusetts, United States BIOLOGIQUE RECHERCHE Full time
Job OverviewAbout Biologique Recherche:
Biologique Recherche is a distinguished skincare brand known for its artisanal and craft-based approach, delivering exceptional professional services and expert recommendations across the globe. Our products are celebrated for their efficacy and customization, grounded in a clinical understanding of skin, body, and hair care. With a commitment to using pure, concentrated, and raw active ingredients, we lead the premium skincare category with innovative formulations.

Position: Spa Supervisor
The ideal candidate thrives in a luxurious environment where client satisfaction is paramount. As the Spa Supervisor, you will engage directly with clients to address concerns and ensure a seamless experience with our spa services. The perfect fit for this role is detail-oriented, highly organized, and possesses inspiring leadership capabilities. You will work closely with the Spa Manager to oversee all facets of spa operations.

Key Responsibilities:
  • Oversee staff performance in the absence of the Spa Manager.
  • Engage with clients, sharing in-depth brand and product knowledge.
  • Evaluate employee performance and provide constructive feedback to the Spa Manager.
  • Relay guest feedback and comments to the Spa Manager.
  • Assist in conducting regular staff meetings to keep the team informed about spa policies, sales strategies, and enhancing client experiences.
  • Provide clear guidance and establish effective working relationships to foster high employee morale.
  • Ensure a safe and hazard-free environment for all staff and clients, promoting safety awareness at all times.
Candidate Profile:
  • Exceptional verbal and written communication skills.
  • Able to manage multiple tasks in a fast-paced environment.
  • Flexible schedule, including availability on weekdays, weekends, and holidays.
  • Ability to cultivate a motivating and positive workplace atmosphere.
  • Strong social awareness and situational understanding, particularly in a luxury setting.
  • Minimum of 3 years in customer service roles.
  • At least 2 years of supervisory or team management experience.
  • 2+ years in the beauty industry, with a focus on skincare.
  • Proficient in Microsoft Office applications.
Employee Benefits:
  • Comprehensive Medical, Dental, and Vision coverage.
  • 401(k) Retirement Plan with matching contributions.
  • Commuter Benefits available.

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