Training and Development Specialist

23 hours ago


Conroe Texas, United States DISH Full time
Job Summary

The Training and Development Specialist will be responsible for delivering training and development programs to meet the organizational needs of DISH TV Satellite Installation Technicians. The ideal candidate will have a strong background in instructional design and delivery, with the ability to create engaging and effective training programs.

Key Responsibilities
  • Partner with training management to identify specific opportunities and skills requiring employee improvement, such as better understanding of policies, procedures, regulations, technologies, and customer relations.
  • Follow pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops.
  • Utilize teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
  • Execute testing and evaluation procedures to be used at completion of courses.
  • Conduct training sessions covering specified areas such as satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband Internet installation, and network security.
Requirements
  • Bachelor's degree or one year of related experience preferred but not required.
  • Ability to effectively interact with all levels of organizational staff.
  • Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills.
  • Flexible, innovative, and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment.


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