Customer Service Representative

3 weeks ago


Jackson, Tennessee, United States U-Haul Full time
Customer Service Representative Job Description

At U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a key member of our U-Haul center, you'll be responsible for providing exceptional customer service, ensuring a seamless rental experience, and maintaining our equipment fleet.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Inspect and maintain equipment, ensuring it's in good working condition.
  • Prepare rental invoices and accept equipment returns, maintaining a high level of customer satisfaction.
  • Install hitches and trailer wiring, ensuring safe and secure equipment operation.
  • Fill propane tanks and drive a forklift, as needed.
  • Participate in ongoing U-Haul education, staying up-to-date on products and services.

Requirements:
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.

Work Environment:

This role involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of standing, moving around, and lifting equipment weighing up to 50 pounds. U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We offer a range of benefits, including career stability, opportunities for advancement, and a supportive work environment.

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