Customer Service Representative
3 weeks ago
Job Summary
The Customer Service Representative serves as the first point of contact for customers by providing exceptional service, processing transactions, and assisting with inquiries. This part-time role is ideal for individuals who enjoy working in a fast-paced environment and providing top-notch customer service.
Key Responsibilities
- Process transactions in accordance with bank policies and procedures.
- Assist customers with their transactional needs, including answering basic inquiries and providing information on bank products and services.
- Maintain daily operational standards, including cash drawer security and adequate supplies in the teller station.
- Recognize customer needs and refer them to appropriate bank partners for cross-sell opportunities.
- Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines.
Requirements
- Basic computer and math skills required.
- High school diploma or equivalent required.
- Less than two years of experience preferred.
Additional Information
- This position serves both internal co-workers and external customers.
- Access to and/or work with sensitive and/or confidential information.
FirstBank is an Equal Opportunity Employer
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