Banquet Operations Manager

6 days ago

San Dimas California, United States American Golf Full time

About American Golf

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management and hospitality.

With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise.

Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

Our Commitment to Excellence

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry.

Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Job Purpose

The Banquet Captain - Event Supervisor is responsible for supervising and managing banquet events, ensuring that all operations run smoothly and that guests have a comfortable and safe experience.

A successful Banquet Captain - Event Supervisor has strong leadership skills, manages multiple streams of information, and remains calm in highly stressful situations.

Responsibilities

  • Review and understand Banquet Event Orders (BEO's) or Event Plans at the beginning of each shift to ensure banquet rooms are set appropriately.
  • Assist managers and organizers with planning the layout and logistics of events.
  • Schedule and manage shifts and timetables.
  • Train staff on serving etiquette.
  • Ensure banquet courses are served on time.
  • Monitor supplies, equipment, and furniture inventory.
  • Tend to guests' requests, questions, and issues.
  • Ensure the venue and facilities remain neat and clean.
  • Ensure safety regulations are communicated and adhered to.

Qualifications

The ideal candidate will have:

  • A minimum of 2 years' experience in the service industry, preferably in catering/banquet.
  • Ability to communicate effectively with members, guests, co-workers, and management.
  • Strong customer service skills and able to resolve customer issues or complaints.
  • Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law.
  • Education: High School diploma required.

Working Conditions

The Banquet Captain - Event Supervisor will be required to work varying shifts, including evenings, weekends, and holidays. The employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull.

The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.

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