Hospitality Experience Coordinator

3 days ago


Salt Lake, Utah, United States NCG Hospitality Full time
About Us

NCG Hospitality is a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, we have evolved into a successful third-generation, family-owned business.

Job Overview

We are currently seeking a Hotel Guest Service Representative to join our team at Salt Lake City Courtyard by Marriott. This role will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and personalized.

Responsibilities
  1. Anticipate and respond to guests' needs in a timely and efficient manner.
  2. Handle guest service requests and complaints in accordance with company policies and procedures.
  3. Work collaboratively with other departments to ensure a positive guest experience.
  4. Utilize computer systems to manage reservations, check-ins, and check-outs, as well as process payments.
  5. Perform various administrative tasks, including answering phones, maintaining a cash drawer, and operating office equipment.
  6. Ensure the safety and security of the property, staff, and guests.
Requirements
  • Minimum 1 year of hotel front desk experience.
  • Availability to work weekends and holidays.
  • Excellent customer service skills.
  • Strong communication and interpersonal skills.
  • Attention to detail and ability to work efficiently in a fast-paced environment.
  • Reliability and honesty.
  • Desire to contribute to a supportive and effective team.
Benefits
  • $16.00 per hour salary.
  • Comprehensive benefits package.
  • Ongoing training and development opportunities.
  • Fun and inclusive work environment.


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