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Shift Manager

2 months ago

Chicago, Illinois, United States AG Bells II Full time

Job Summary:

As a Shift Manager at AG Bells II, you will play a critical role in ensuring the success of our restaurant by supporting the Restaurant General Manager (RGM) in running great work shifts and meeting high standards. You will take ownership and responsibility to solve problems, seek help when needed, and be willing to help and guide others.

Key Responsibilities:

  • Team Management: Ensure that Team Members complete all assigned duties and serve safe, quality food in a friendly manner.
  • Customer Service: Solve customer complaints quickly and with a smile, providing a positive experience for our guests.
  • Communication: Communicate openly and honestly with the Restaurant Management team, providing feedback to Team Members in a positive manner.
  • Operations: Follow cash, security, inventory, and labor policies and procedures to maintain a safe and efficient work environment.

Requirements:

  • Leadership Skills: Ability to motivate and guide Team Members to achieve high standards.
  • Problem-Solving: Effective problem-solving skills to resolve customer complaints and operational issues.
  • Communication: Excellent communication skills to interact with Team Members, customers, and management.
  • Attention to Detail: Ability to follow policies and procedures to maintain a safe and efficient work environment.