Shift Team Manager
3 weeks ago
We are seeking a skilled Shift Leader to join our Dunkin' team. The successful candidate will be responsible for coaching Crew Members to execute operational Brand standards and deliver exceptional guest experiences.
Key Responsibilities:
- Perform all responsibilities of restaurant team members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure Brand standards are met throughout the shift
- Communicate shift priorities, goals, and results to restaurant team members
- Support the training of restaurant team members as needed
Requirements:
- Fluent in English
- Spanish speaking in addition to English is a preference
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Competencies:
- Great Focus: Understands and exceed guest expectations, needs, and requirements; resolves guest concerns by following Brand recommended guest recovery process
- Passion for: Sets and maintains high standards for self and others, acts as a role model; consistently meets or exceeds goals
- Problem-Solving and Decision-Making: Identifies and resolves issues and problems; uses information on hand to make decisions and solve problems
- Interpersonal Relationships & Influence: Develops and maintains relationships with team members; operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
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