Shift Team Manager

3 weeks ago


Chicago, Illinois, United States Dunkin' Full time
Dunkin' Shift Leader Job Description

We are seeking a skilled Shift Leader to join our Dunkin' team. The successful candidate will be responsible for coaching Crew Members to execute operational Brand standards and deliver exceptional guest experiences.

Key Responsibilities:
  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure Brand standards are met throughout the shift
  • Communicate shift priorities, goals, and results to restaurant team members
  • Support the training of restaurant team members as needed

Requirements:
  • Fluent in English
  • Spanish speaking in addition to English is a preference
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Competencies:
  • Great Focus: Understands and exceed guest expectations, needs, and requirements; resolves guest concerns by following Brand recommended guest recovery process
  • Passion for: Sets and maintains high standards for self and others, acts as a role model; consistently meets or exceeds goals
  • Problem-Solving and Decision-Making: Identifies and resolves issues and problems; uses information on hand to make decisions and solve problems
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team members; operates with integrity; demonstrates honesty, treats others with respect, keeps commitments


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