Shift Manager

5 days ago


Chicago, Illinois, United States Dunkin' Full time

Franchise Organization:

We are seeking a highly skilled Shift Manager to join our Dunkin' team.

Key Responsibilities:

  • Coach Crew Members to execute operational Brand standards and deliver a great guest experience.
  • Ensure Brand standards are met throughout the shift, including food and beverage preparation.
  • Communicate shift priorities, goals, and results to restaurant team members.
  • Support the training of restaurant team members as needed.
  • Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift.
  • Communicate clearly with the next Shift Manager to help prepare for the shift.
  • Ensure Food Safety standards are met.
  • Manage Inventory throughout the shift.
  • Schedule restaurant team members for shifts.
  • Communicate shift priorities, goals, and results with team members.
  • Support the training of crew members as requested.
  • Provide coaching and feedback to crew members.
  • Ensure Brand standards, recipes, and systems are executed.
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state laws.
  • Manage cash over/short during shift.
  • Ensure all products are prepared according to Brand standards.

Requirements:

  • Fluent in English.
  • Spanish speaking in addition to English is a preference.
  • Math and writing skills.
  • Basic computer skills.

About Dunkin':

Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories. We have 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.


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