Customer Service Representative

4 days ago


Decatur, Georgia, United States SSRG Cake, LLC - 07 Full time

Job Description:

We are seeking a highly skilled and customer-focused Store Associate to join our team at SSRG Cake, LLC - 07. This is an exciting opportunity to work in a dynamic retail environment and contribute to the success of our store.

About the Job:

As a Store Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and profitability goals of the store.

Responsibilities:

  1. Greet customers warmly and respond to their queries in a timely and professional manner
  2. Maintain accurate timekeeping records and complete assigned duties within scheduled shifts
  3. Communicate scheduling needs effectively to the management team and demonstrate flexibility when required
  4. Treat colleagues and customers with respect and professionalism
  5. Welcome customers to the store and invite them to join the cake club, clearly explaining its benefits
  6. Ensure the accuracy of all orders after they leave the store
  7. Resolve customer issues promptly and effectively, prioritizing customer satisfaction
  8. Execute opening and closing duties meticulously each day
  9. Uphold a clean and inviting store environment, contributing to a positive shopping experience
  10. Ensure accuracy in completing all financial management tasks, including cash logs and deposit records
  11. Ring up and scan orders with precision and attention to detail

Requirements and Qualifications:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a strong commitment to providing exceptional customer service.

Salary:

The estimated salary for this role is $42,000 per year, based on industry standards and location.



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