Customer Service Coordinator

5 days ago


Decatur, Georgia, United States Defenders Full time
Company Overview:
ADT is a leading provider of smart home security solutions, dedicated to protecting and connecting families, businesses, and commercial customers. Since 1874, we've been innovating and delivering cutting-edge products and services that safeguard life and valuables. Our mission is clear: we help save lives for a living.

Salary Range:
Based on industry standards and market rates, the estimated annual salary for this position is $45,000 - $60,000, depending on location and experience.

Job Description:
Main Responsibilities
  • Assist with installing, servicing, and resolving customer service issues assigned by management in a Consumer Small Business office.
  • Manage install and service backlog, scheduling jobs to fill gaps, and ensuring permits are up-to-date.
  • Coordinate with field technicians and advisors to address customer inquiries and resolve concerns.
  • Update customer accounts and assist with scheduling vendor meetings.
  • Process customer credits and cancellations, handling additional tasks as assigned by management.

Key Qualifications
  • High School diploma or equivalent required; six months of experience preferred.
  • Basic computer skills in Microsoft Word, Excel, and typing abilities necessary.
  • Strong multitasking and problem-solving skills essential.

Benefits:
We offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development. Join our team and contribute to making a real impact

About Us:
ADT is an Equal Employment Opportunity (EEO) Employer, committed to building an inclusive team representing diverse backgrounds, perspectives, and skills. We strive to ensure every employee feels valued and supported.

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