Retail Store Manager

3 days ago

Tempe, Arizona, United States 48th Street Store (S. 48th St & Baseline) Full time
Job Title: Retail Store Manager

Goodwill of Central and Northern Arizona is seeking a highly motivated and experienced Retail Store Manager to lead our 48th Street Store (S. 48th St & Baseline) team. As a Retail Store Manager, you will be responsible for driving retail business operations, leading a team of Assistant Store Managers, Production Team, and Donation Attendants, and ensuring excellent customer service.

Key Responsibilities:
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Coordinate with Retail District Manager to develop and implement strategic plans to drive donations.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Ensure Team Members deliver excellent customer service to donors and customers.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill mission.
  • Transfers to different stores at any given moment due to business needs.
  • Covers shifts at different stores at any moment due to business needs.
  • Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
  • Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
  • Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
  • Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
  • Ensures that Team Members are operating per company standards and procedures.
  • Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
  • Transfers to different stores at any time due to business needs.
  • Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Builds a high-performing team.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
  • Plays critical role in driving company culture change efforts and change management processes.
  • Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Performs other related duties, as assigned.
Requirements:
  • High School Diploma or equivalent
  • Two years' work experience in Retail Management, preferably thrift
  • One-year customer service experience
  • Proficient in Microsoft Office Suite
  • Valid drivers' license and clean MVR
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently
Benefits:
  • 5 Medical Plans
  • Employer Funded Health Reimbursement Account (HRA)
  • 3 Dental Plans
  • Vision Plan
  • 401K (Immediate participation upon hire)
  • Employer Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off; Sick and Vacation
  • Paid Holidays

Goodwill of Central and Northern Arizona is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you are passionate about making a difference in your community and have a strong work ethic, we encourage you to apply for this exciting opportunity.

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