Senior Team Lead
4 weeks ago
Job Title: Senior Team Lead
Job Summary: We are seeking a highly skilled Senior Team Lead to join our team at Hersheypark. As a Senior Team Lead, you will be responsible for managing part-time Guest Experience employees within an assigned area of responsibility. This includes Arrivals and Admissions, Call Center and Correspondence, Guest Services and Rentals, ZooAmerica Admissions, or Training.
Key Responsibilities:
- Lead and direct teams of Guest Experience Team Members within an assigned area to ensure staffing is appropriate for business needs and that all employees are prepared in their work area to serve visiting guests.
- Lead a safe and service-focused operation for an assigned area, monitor employee and guest feedback, and provide coaching and development to team members.
- Communicate with the Guest Experience management team with any staffing or operational issues and act as a lead to part-time level 1 supervisors.
- Respond to escalated guest concerns and troubleshoot issues to find an appropriate resolution for guests.
- Complete correspondence and guest callbacks on a scheduled basis.
- Assist in seasonal event setup, operations, and season pass sales/issuance efforts.
- Facilitate training, complete operational audits, monitor supply inventory, complete and review departmental checklists and supporting documentation in accordance with departmental policies and procedures.
Requirements:
- Minimum of 2 years of related experience.
- Industry Experience - Amusement Park, Hospitality/Tourism.
- Minimum of 1 year supervisory experience.
- Must be 18 years of age or older.
- Must have a valid Driver's License.
- Completion of high school or GED.
Working Conditions:
- Work shifts may involve long hours, depending upon operational schedules and demands of job responsibilities.
- Must be able to work flexible schedule, including weekends and holidays based on operational needs.
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