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Appointment Scheduling Professionals

2 months ago

Plymouth, Massachusetts, United States Ophthalmic Consultants of Boston Full time
Job Description

We are seeking highly motivated and detail-oriented individuals to join our team as Appointment Schedulers at Ophthalmic Consultants of Boston. As a key member of our healthcare team, you will be responsible for scheduling appointments, managing patient information, and providing exceptional customer service.

Key Responsibilities:
  • Appointment Scheduling: Schedule appointments for patients across various specialties and locations, ensuring timely and efficient service.
  • Patient Communication: Respond to patient inquiries, address concerns, and provide clear instructions on appointment procedures.
  • Registration and Verification: Obtain and verify patient demographic information, insurance details, and other necessary documentation to ensure seamless care.
  • Call Center Operations: Manage a high volume of inbound and outbound calls, maintaining a professional and friendly demeanor at all times.
  • Documentation and Reporting: Accurately document patient interactions, appointment schedules, and other relevant information to support quality care and data-driven decision-making.
Requirements:
  • Education: High school diploma or equivalent required.
  • Customer Service Skills: Excellent communication and interpersonal skills to handle diverse patient interactions.
  • Technical Skills: Proficiency in computer software, typing, and data entry to manage patient information and scheduling systems.
  • Experience: Prior experience in a call center or healthcare setting preferred but not required.
What We Offer:
  • Competitive Compensation: Industry-leading salary and benefits package.
  • Professional Growth: Opportunities for career advancement and professional development within our organization.
  • Work-Life Balance: Generous paid time off and holidays to support your personal and professional well-being.