Customer Experience Associate
2 days ago
We're looking for a highly skilled and enthusiastic Customer Experience Associate to join our team at Massage Envy As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our clients.
About the Position:
- We offer a competitive salary of $15-$18 per hour, based on experience.
- A range of benefits, including medical, dental, and vision insurance.
- A matching 401(k) plan to help you save for the future.
- Paid time off for full-time employees.
- An employee referral bonus program to reward your network.
- An Employee Assistance Program to support your overall well-being.
- A flexible schedule to ensure a better work-life balance.
- In-depth product and service training to enhance your skills.
- A free massage, skincare, or stretch service each month.
- Discounts on all products.
Your Key Responsibilities:
- Deliver exceptional customer service and create a warm and inviting atmosphere for our clients.
- Promote our Total Body Care services by educating clients on new offerings and selling our Wellness Program.
- Support clinic flow by greeting clients, scheduling services, and responding to phone calls.
- Help grow and retain a client base through in-person and phone/email outreach.
Requirements and Qualifications:
- A high school diploma (or equivalent) and previous retail or sales experience preferred.
- Critical thinking, math, and computer skills with the ability to multitask.
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer experiences.
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