Customer Experience Associate

2 days ago


Boca Raton, Florida, United States Massage Envy Full time
About Our Opportunity

We're looking for a highly skilled and enthusiastic Customer Experience Associate to join our team at Massage Envy As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our clients.

About the Position:

  • We offer a competitive salary of $15-$18 per hour, based on experience.
  • A range of benefits, including medical, dental, and vision insurance.
  • A matching 401(k) plan to help you save for the future.
  • Paid time off for full-time employees.
  • An employee referral bonus program to reward your network.
  • An Employee Assistance Program to support your overall well-being.
  • A flexible schedule to ensure a better work-life balance.
  • In-depth product and service training to enhance your skills.
  • A free massage, skincare, or stretch service each month.
  • Discounts on all products.

Your Key Responsibilities:

  • Deliver exceptional customer service and create a warm and inviting atmosphere for our clients.
  • Promote our Total Body Care services by educating clients on new offerings and selling our Wellness Program.
  • Support clinic flow by greeting clients, scheduling services, and responding to phone calls.
  • Help grow and retain a client base through in-person and phone/email outreach.

Requirements and Qualifications:

  • A high school diploma (or equivalent) and previous retail or sales experience preferred.
  • Critical thinking, math, and computer skills with the ability to multitask.
  • Excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer experiences.


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