Customer Experience Director

5 days ago


Boca Raton, Florida, United States Victoria's Secret Full time
Victoria's Secret & Co Customer Experience Manager Role

A dynamic leader is sought after to drive exceptional customer and associate experiences, fueling top-line sales growth. This role reports directly to the Store Manager.

Primary Responsibilities:
  • Lead the sales floor, coaching and developing the team, performance management, and selling to achieve outstanding results.
  • Sustain operational excellence through visual standards, payroll management, and merchandise availability.
Key Requirements:
  • 3+ years of retail leadership experience, preferably in a similar environment.
  • Demonstrate a passion for the Victoria's Secret brand and commitment to customer satisfaction.
  • Possess excellent communication skills and ability to work effectively with cross-functional teams.
  • Showcase strong analytical skills, reviewing business reports and taking deliberate action to drive results.
  • Ability to stand for long periods, frequently bend, kneel, and lift.
  • Familiarity with technology, including headsets, mobile devices, and computers.
Compensation:

The estimated salary range for this position is $21.90 - $30.40 per hour, depending on specific skills, experience, and geographic location.

We Are an Equal Opportunity Employer:

We welcome applicants from diverse backgrounds and are committed to providing equal employment opportunities without regard to race, color, religion, gender, gender identity, national origin, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.



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