Customer Service Operations Lead

3 days ago


Taunton, Massachusetts, United States Ryder Full time
Job Summary

The Customer Service Operations Lead is a key role within Ryder, responsible for supporting the management team in leading and guiding the clerical staff. This position plays a crucial part in ensuring the smooth operation of office and warehouse functions, including billing, dispatching, client relationships, and customer escalations.

Key Responsibilities
  • Drive customer satisfaction by achieving performance goals, reducing incident rates, and adhering to Standard Operating Procedures (SOPs).
  • Monitor calls and effectively de-escalate customer concerns.
  • Oversee all paperwork related to orders and maintain accurate files.
  • Develop and maintain a current procedure book for customer service roles and functions.
  • Act as a liaison between operations and customers, handling account administration and credit charges.
  • Coordinate special customer requests with transportation and operations departments, expediting orders as needed.
  • Compile statistical information from manifest data and prepare related reports.
  • Lead the execution of daily dispatch, including planning, delivery, and monitoring of assigned loads, drivers, and equipment in accordance with customer requirements.
  • Maintain a positive working relationship with customers by responding to inquiries and complaints in a courteous and efficient manner.
Requirements
  • High School diploma or equivalent required.
  • Three or more years of customer service experience necessary.
Compensation and Benefits

Ryder offers competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, life insurance, and disability insurance options. Full-time employees also receive paid time off, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is an Equal Opportunity Employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, or disability status.



  • Taunton, Massachusetts, United States Ryder System, Inc. Full time

    Job SummaryThe Customer Service Operations Lead is a key role within Ryder System, Inc. responsible for overseeing the day-to-day operations of the customer service team. This position requires strong leadership and communication skills to ensure seamless interactions with customers, management, and internal stakeholders.Key ResponsibilitiesDevelop and...


  • Taunton, Massachusetts, United States Ryder System Full time

    Job SummaryThe Customer Service Operations Lead is a key member of the Ryder System team, responsible for providing exceptional customer service and support to our clients. This role requires a strong understanding of logistics and transportation operations, as well as excellent communication and problem-solving skills.Key ResponsibilitiesCustomer Service:...


  • Taunton, Massachusetts, United States RCL Mechanical Full time

    Position OverviewSalary: $50,000-$60,000 BOERole Summary:As the Customer Service Operations Leader at RCL Mechanical, you will play a pivotal role in managing the daily functions of our customer service center. Your primary focus will be to ensure that our team delivers outstanding service to both potential and existing clients. You will collaborate closely...


  • Taunton, Massachusetts, United States Hannaford Supermarkets Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Operations Manager to join our team at Hannaford Supermarkets. As a key member of our management team, you will be responsible for managing retail operations for assigned departments, making decisions that impact store associates, merchandise quality, and customer service.Key...


  • Taunton, Massachusetts, United States Harpak-Ulma Packaging Full time

    Job OverviewPosition Summary: The Service Operations Coordinator will collaborate with the technical services team, including remote technicians, to fulfill the service requirements of our clientele. This role involves assisting service managers with the scheduling and dispatching of technicians, generating quotes, and communicating with customers to arrange...


  • Taunton, Massachusetts, United States Euro Garages Full time

    **Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at Euro Garages. As a key member of our petrol forecourt team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.**Key Responsibilities:**Provide excellent...


  • Taunton, Massachusetts, United States Gordon Food Service Full time

    We are excited to share our story with you at Gordon Food Service. As a leading food distributor, we have a rich history of delivering exceptional service to our customers. Our team is passionate about providing high-quality products and solutions to meet the evolving needs of the food service industry.Our Impact:We supply food and supplies to restaurants,...


  • Taunton, Massachusetts, United States Gordon Food Service Full time

    Position Overview:As a Warehouse Selector at Gordon Food Service, you will play a crucial role in our logistics operations. Your primary responsibilities will include:Product Selection: Efficiently pick products weighing up to 100 pounds per case throughout your shift, ensuring accuracy and timeliness for customer deliveries.Dynamic Environment: Thrive in a...


  • Taunton, Massachusetts, United States Gordon Food Service Full time

    Position Overview:As a Warehouse Selector at Gordon Food Service, you will play a crucial role in our distribution operations. Your primary responsibilities will include:Product Selection: Accurately pick products weighing up to 100 pounds per case throughout your shift, ensuring they are prepared for timely delivery to our customers.Dynamic Work...


  • Taunton, Massachusetts, United States Gordon Food Service Full time

    Position Overview:As a Warehouse Selector at Gordon Food Service, you will play a crucial role in our logistics operations. Your primary responsibilities will include:Product Selection: Accurately pick products weighing up to 100 pounds per case throughout your shift, ensuring they are prepared for timely delivery to our customers.Dynamic Environment: Thrive...


  • Taunton, Massachusetts, United States Gordon Food Service Full time

    Position Overview:As a Warehouse Selector at Gordon Food Service, you will play a crucial role in our logistics operations. Your primary responsibilities will include:Product Selection: Accurately pick a variety of products, which may weigh up to 100 pounds per case, ensuring they are prepared for timely delivery to our valued customers.Dynamic Work...


  • Taunton, Massachusetts, United States Gordon Food Service Full time

    Position Overview:As a Warehouse Selector at Gordon Food Service, you will play a crucial role in our distribution operations. Your primary responsibilities will include:Product Selection: Efficiently pick products weighing up to 100 pounds per case throughout your shift, ensuring timely preparation for customer deliveries.Dynamic Environment: Thrive in a...


  • Taunton, Massachusetts, United States Hannaford Supermarkets Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Manager Trainee to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for managing retail operations, building associate and customer relations, and promoting a strong culture in support of our company strategy.Key...


  • Taunton, Massachusetts, United States Skyline Ventures Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Private Customer Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesProvide comprehensive and equal advice to your customer...


  • Taunton, Massachusetts, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our customers, and contributing to the overall success of our organization.Key...


  • Taunton, Massachusetts, United States Nuffield Health Full time

    About Nuffield HealthNuffield Health is a leading provider of private healthcare in the South West, renowned for clinical excellence and outstanding patient care. With a reputation built over 40 years, we continuously invest in our modern hospital, featuring state-of-the-art facilities and a wide range of surgical services and treatments.Job SummaryWe are...


  • Taunton, Massachusetts, United States Global Channel Management Full time

    Position Overview:The Service Coordinator plays a crucial role in ensuring efficient operations within the service sector. This position requires a minimum of 3 years of experience in administrative roles, particularly within a sales or service environment, along with a solid understanding of ERP systems.Key Qualifications:- Onsite presence is mandatory.-...


  • Taunton, Massachusetts, United States Whittenton Hardware Full time

    Job OverviewAs a vital member of our team at Whittenton Hardware, you will play a key role in delivering exceptional customer service while managing the checkout process. Your primary responsibility will be to ensure a welcoming atmosphere for our customers, making their shopping experience enjoyable and efficient.Benefits:Locally owned and operated...


  • Taunton, Massachusetts, United States Euro Garages Full time

    Role: Customer Service AssistantLocation: TauntonHours: Part-Time Hours AvailableHourly Rate: £9.50 per hourBonus Scheme: Quarterly Bonus IncentiveAs a Customer Service Assistant, you will be the face and voice of our Petrol Forecourts, ensuring that our customers receive an excellent customer service experience every time. Your main priority will be to...


  • Taunton, Massachusetts, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we're passionate about delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring our customers receive top-notch service and support.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, or in-personAssist with resolving customer...