International Customer Service Representative

4 days ago


Amherst, Ohio, United States Nordson Full time

Nordson Packaging, a leader in precision dispensing and fluid management technologies, seeks an experienced International Customer Service Representative to join our team.

As a key member of our international customer service team, you will be responsible for managing all aspects of international customer orders sold in the United States and received from designated countries. You will work closely with internal teams to ensure timely processing of orders, resolve potential escalations, and provide exceptional customer support.

Key responsibilities include:

  • Create and manage international sales orders in SAP in a timely manner according to established goals
  • Review and enter inbound email/fax orders from international customers for processing
  • Manage all eNordson and EDI for international accounts
  • Resolve and coordinate potential escalations involving international warranty, credit/debit, EDI, portal, eNordson international account order issues

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as opportunities for career growth and professional development.

If you have excellent analytical skills, a high degree of professionalism, and excellent verbal communication skills, we encourage you to apply.



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