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Apartment Complex Manager

2 months ago

Indianapolis, Indiana, United States Pepper Pike Staffing LLC Full time
Job Summary

The Property Manager is a key role at Pepper Pike Staffing LLC, responsible for overseeing the day-to-day operations of a multifamily apartment complex. This includes leasing, maintenance, and management functions.

Key Responsibilities
  • Leasing and Sales: Collaborate with the Regional Manager to recruit, train, and evaluate team members. Ensure all new hires are properly onboarded and trained to meet company standards.
  • Leasing Function: Manage the entire leasing process, including prospecting, closing sales, and meeting monthly sales quotas.
  • Team Management: Create a positive work environment and develop a high-performing operations team. Effectively evaluate talent and make recommendations for hiring, promotion, or termination.
  • Customer Service: Lead the team in providing excellent customer service to residents, focusing on curb appeal, move-in experience, timely work order response, and addressing resident concerns.
  • Operations and Maintenance: Work with the Maintenance Supervisor to achieve an efficient flow of work orders, make ready apartments, and ensure timely completion.
  • Financial Management: Manage monthly rent collections, delinquencies, and concessions according to company policy.
  • Marketing and Outreach: Develop marketing and outreach programs to build external relationships and participate in community activities.
  • Occupancy and Delinquency: Ensure overall monthly occupancy rates and delinquency percentage goals are achieved.
  • Capital Improvement Projects: Oversee capital improvement projects and interface with the construction team as necessary.
Qualifications
  • Education and Experience: Bachelor's degree in business administration, real estate management, accounting, or finance, and two or more years of experience as an Assistant or Leasing Manager in a larger property, or 2-5 years of experience as a Property Manager in similar-sized properties in lieu of a degree.
  • Skills and Knowledge: Proficient in Microsoft Office (Outlook, Word, and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable.
  • Leadership and Communication: Strong problem-solving skills, collaborative approach, advanced knowledge of Fair Housing and Labor laws and regulations, ability to organize events, and effective sales presentations.
  • Interpersonal and Time Management: Outstanding interpersonal and communication skills, strong time management and multi-tasking skills, and high attention to detail.
  • Travel and Flexibility: Ability to travel 20-50% of the time within a region or interstate and work a flexible schedule, including evenings and weekends if necessary.