Patient Care Coordinator

4 weeks ago

DeFuniak Springs, Florida, United States LECOM Full time

Job Summary: The Patient Care Coordinator is responsible for providing front office support to the LECOM School of Dental Medicine Dental Practices. This includes scheduling, patient relations, collections, and following policies and procedures.

Key Responsibilities:

  • Check-in and check-out patients, answer telephone calls, and verify personal information for billing purposes.
  • Assist in showing students front office business operations.
  • Attend meetings approved by SDM to advance professional development.
  • Supervise and manage a chair patient practice area.
  • Work with faculty and students to maintain patient flow.
  • Take direction and receive assignments to help dental students on a daily basis.
  • Be available for work during assigned hours for student instruction and practice development.
  • Report End of Day and balance reports for the Financial Officer.
  • Protect money, checks, credit cards, and collect insurance information.
  • Coordinate dental materials inventory with the Dispensary.
  • Contribute to the Mission of LECOM by assisting with institutional fundraising and participating in the LECOM Scholarship Auction.
  • Participate in scholarly activity to enrich and broaden the student learning experience.
  • Represent LECOM by being actively involved in the community, including serving on boards, participating in community fundraisers, and overall outreach.
  • Accept other duties needed or assigned for practice needs.

Knowledge, Skills, Abilities, and Personal Characteristics:

  • Computer experience in the dental or related field to allow for AxiUm computer program entry.
  • Knowledge of patient relations, scheduling, and bookkeeping.
  • Knowledge of ADA coding, dental insurance, and reimbursement.
  • Compliance with state and federal regulations and safety protocols at the practice level.
  • Knowledge of patient and student privacy (HIPAA and FERPA).
  • Follow proper OSHA and safety guidelines.
  • Strong communication skills and computer literacy (MS Office Suite).
  • Excellent organizational skills and attention to detail.
  • Training and certification on the Institutional Data System, Jenzabar.
  • Maintaining an established work schedule.
  • Effectively using interpersonal and communication skills, including tact and diplomacy.
  • Effectively using organizational and planning skills, including attention to detail and follow-through.
  • Assessing and prioritizing multiple tasks, projects, and demands.
  • Maintaining confidentiality of work-related information and materials.
  • Establishing and maintaining effective working relationships.
  • The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations.
  • The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM.
  • The ability to accept work directives from managers and supervisors in a respectful and cooperative manner.
  • Be flexible to accept other duties needed or assigned for practice needs.

Minimum Qualifications:

Education and Experience: High school diploma or GED required. Bilingual applicant preferred. AS or BS degree with work experience of 2-5 years in a similar job responsibility preferred. Computer and online interactive knowledge a must.

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