Salesforce Business Analyst

4 weeks ago


Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time
Job Description

We are seeking a highly skilled Business Analyst to join our team at Affinity Federal Credit Union. As a Business Analyst, you will play a critical role in improving and accelerating our efforts to simplify and modernize our Salesforce platforms.

The ideal candidate will have a deep understanding of customer/member relationship management, business analysis best practices, and the Salesforce platform. You will work closely with our development and delivery teams to ensure that requirements are well-understood, tested, and accepted by the business.

Key Responsibilities:

  • Gather information and develop models to help AFCU determine what initiatives should be prioritized.
  • Meet with leaders, SMEs, and stakeholders to develop an approved roadmap that supports the objectives of multiple business areas.
  • Own the requirements development and management for approved initiatives.
  • Support solution development teams by clarifying or getting answers to questions, reducing ambiguity, and resolving conflicting requirements.
  • Develop business requirements documents, use cases, user stories, data flow diagrams, and other artifacts that collectively capture functional, non-functional, and data descriptive requirements.

Requirements:

  • Bachelor's degree in computer science, information systems, business administration, or other related field.
  • 5+ years of financial service experience, preferably at a credit union, focusing on improving customer/member relationship management business processes and data availability leveraging the Salesforce platform.
  • 3+ years of business analysis experience creating visual-oriented documents such as value stream maps, process maps, data flow diagrams, and data relationship diagrams.
  • 3+ years of requirements engineering experience and ability to perform elicitation, definition, analysis, change control, and acceptance activities.
  • Salesforce Administrator Certification.

We offer a competitive salary, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. If you are passionate about business analysis best practices and have a deep understanding of the Salesforce platform, we encourage you to apply for this exciting opportunity.


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