Salesforce Business Analyst
4 weeks ago
We are seeking a highly skilled Business Analyst to join our team at Affinity Federal Credit Union. As a Business Analyst, you will play a critical role in improving and accelerating our efforts to simplify and modernize our Salesforce platforms.
The ideal candidate will have a deep understanding of customer/member relationship management, business analysis best practices, and the Salesforce platform. You will work closely with our development and delivery teams to ensure that requirements are well-understood, tested, and accepted by the business.
Key Responsibilities:
- Gather information and develop models to help AFCU determine what initiatives should be prioritized.
- Meet with leaders, SMEs, and stakeholders to develop an approved roadmap that supports the objectives of multiple business areas.
- Own the requirements development and management for approved initiatives.
- Support solution development teams by clarifying or getting answers to questions, reducing ambiguity, and resolving conflicting requirements.
- Develop business requirements documents, use cases, user stories, data flow diagrams, and other artifacts that collectively capture functional, non-functional, and data descriptive requirements.
Requirements:
- Bachelor's degree in computer science, information systems, business administration, or other related field.
- 5+ years of financial service experience, preferably at a credit union, focusing on improving customer/member relationship management business processes and data availability leveraging the Salesforce platform.
- 3+ years of business analysis experience creating visual-oriented documents such as value stream maps, process maps, data flow diagrams, and data relationship diagrams.
- 3+ years of requirements engineering experience and ability to perform elicitation, definition, analysis, change control, and acceptance activities.
- Salesforce Administrator Certification.
We offer a competitive salary, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. If you are passionate about business analysis best practices and have a deep understanding of the Salesforce platform, we encourage you to apply for this exciting opportunity.
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