Service Ambassador

4 weeks ago


Clinton, Tennessee, United States MAP Automotive Group Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Service Ambassador at MAP Automotive Group.

As a Service Ambassador, you will play a critical role in ensuring a positive and memorable experience for our customers. Your primary responsibility will be to greet and assist customers entering the service area, answering their questions, and directing them to the appropriate person or location.

Key Responsibilities
  • Provide exceptional customer service by greeting customers with a friendly and upbeat attitude, answering their questions, and directing them to the appropriate person or location.
  • Determine if customers have an appointment, record their information, and ensure a smooth and efficient service experience.
  • Maintain a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
  • Control service traffic flow and parking, ensuring a seamless experience for our customers.
  • Assist service advisors as needed, providing support to ensure our customers receive the best possible service.
  • Clean and wash customer cars and loaner fleet, adhering to our high standards of cleanliness and quality.
  • Adhere to all customer service processes, ensuring a consistent and exceptional experience for our customers.
  • Perform other duties as assigned, including gas vehicles as needed and maintaining the car wash bay and service shop.
Requirements
  • Self-motivated and able to work independently with minimal supervision.
  • Fast-paced and able to multitask, prioritizing tasks to meet deadlines.
  • Punctual and reliable, with a strong commitment to professionalism and appearance.
  • Willing to submit to a drug screen and background check, and possess a clean and valid driver's license.

We offer a competitive compensation package, including medical, dental, vision, and disability benefits, a 401K plan, paid time off and vacation, paid training, and long-term job security. We also provide Saturday lunches and a supportive work environment that encourages growth and development.



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