Customer Service Ambassador

4 days ago


Clinton, Iowa, United States Wild Rose Casino & Resort Full time

Job Summary: We are seeking a highly skilled Guest Services Representative to join our team at Wild Rose Casino & Hotel. As a Guest Services Representative, you will be responsible for providing exceptional customer service to all guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities:

  • Assist players at the cage with a high level of professionalism and courtesy.
  • Accurately type, answer phones, and record transactions, maintaining the highest level of integrity and attention to detail.
  • Sign up new players and club members, redeem member points, and promote property amenities to enhance the guest experience.
  • Promote special functions and resolve guest complaints in a timely and effective manner.
  • Perform other duties as assigned by management.

Requirements:

  • Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to type accurately and efficiently, with a high level of attention to detail.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive hourly rate of $12.50, plus tips and attendance incentives.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A fun and dynamic work environment, with opportunities for professional growth and development.

Wild Rose Casino & Hotel is an Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace, and welcome applications from qualified candidates of all backgrounds.



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