Service Advisor
2 days ago
We are seeking a highly skilled and motivated Service Advisor to join our team at Quality Equipment, LLC. As a key member of our service department, you will be responsible for ensuring exceptional customer service and experience.
Key Responsibilities:
- Field internal and external customer inquiries for the Service Department
- Opens work orders, maintains control until they are closed and invoiced
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains service accessories and supplies and prepares replacement orders when necessary
- Prepares warranty and/or product improvement for submission by the Central Warranty Administrator
- Assists customers with mower or equipment loading/unloading when necessary
- Assists in staging equipment for movement in/out of service department
- Maintains the lot for ease of customer pick up and delivery by branch driver
- Performs other functions or duties as directed by management in-line with the objectives of the dealership
- Closes and processes RO's for payment when needed
- Assists technicians and provides part service including parts lookup, pulling parts from parts stock and processing Machine Down orders (where applicable)
- Assists on the parts counter when necessary
- Assists with loading/unloading trucks when necessary (where applicable)
- Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill
Requirements:
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications, such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High school diploma or equivalent experience
- Ability to operate forklift
Physical Demands:
- Work in a fast-paced environment with frequent interruptions
- Heavy lifting, bending, and standing for long periods
- Good communication and interpersonal skills
Quality Equipment, LLC offers competitive wages and a comprehensive benefits package, including medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match, and a company discount. We are committed to providing opportunities for professional and personal growth, and we are proud to be an equal opportunity employer.
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