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Customer Experience Specialist

2 months ago

Easton, Pennsylvania, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.

Key Responsibilities
  • Provide personalized support to customers throughout the car-buying process, from initial inquiry to delivery.
  • Conduct thorough vehicle inspections to ensure accuracy and transparency in our sales process.
  • Process sales paperwork and manage inventory to ensure efficient and accurate transactions.
  • Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
Requirements
  • High school diploma or equivalent required.
  • Previous sales and customer service experience preferred.
  • Valid driver's license required.
  • Basic computer skills and proficiency in Microsoft Office Suite preferred.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest and transparent car-buying experience. Our team of over 25,000 associates is dedicated to providing exceptional customer service and helping our customers find their perfect vehicle. We are an equal opportunity employer and welcome applications from diverse candidates.