IT Management Excellence Consultant

3 weeks ago


Rockville, Maryland, United States Global FinTech Company Full time
Job Description

Our client, a leading global fintech company, is seeking an IT Management Excellence Consultant to join their team. The ideal candidate will possess a passion for process improvement and a deep understanding of ITIL frameworks and methodologies.

Key Responsibilities:

Conduct in-depth assessments of clients' IT environments to identify areas for improvement

Apply ITME methodologies to optimize IT processes, reduce costs, and enhance service delivery

Develop and implement ITIL-aligned service management processes

Collaborate closely with clients to define IT operating processes and KPIs

Prepare detailed reports and presentations on IT optimization findings and recommendations

Provide ongoing support and guidance to clients in implementing ITME solutions

Requirements:

A minimum of 4 years of experience with management consulting engagements for a top-tier firm

Bachelor's degree in business, technology, or a related field

Working knowledge of ITIL frameworks and methodologies

Proven experience in IT project management and implementation

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

What We Offer:

Up to $170 per hour, 35 hours/4 days a week

Remote work arrangement with a home base near a major hub

Opportunity to work with a leading global fintech company

Day-to-Day Activities:

Staying abreast of project and deliverables timeframe

Analyzing client-provided data and identifying potential areas for improvement

Conducting meetings with client team members to discuss project progress and challenges

Preparing presentations for client meetings or presentations

Proposing improvements or expansion of ITME methodologies

Conducting workshops or interviews with client stakeholders to gather requirements and feedback

Developing process maps or flowcharts to visualize current IT processes

Analyzing data using statistical tools to identify process bottlenecks and inefficiencies

Developing recommendations for process improvement, including L3 process mapping

Preparing reports and presentations summarizing findings and recommendations

Following up on action items from client meetings

Researching industry trends and best practices

Implementing IT service management tools and platforms

Providing ongoing support and training to clients

Measures of Success:

Delivering on project objectives and scope while meeting project deadlines and budget constraints

Client acceptance of deliverables

Quality of work

Organization of thinking and recommendations



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