Optical Operations Manager

2 weeks ago

Brighton, Colorado, United States America's Best Full time
About America's Best

America's Best is part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores, we continue to grow and expand our services to provide the best eye care and eyewear experience to our customers.

Job Summary

We are seeking an experienced Assistant Eyeglass Manager to oversee the daily operations of our stores, including personnel management and inventory control. As a key member of our team, you will be responsible for providing a positive experience for our customers and ensuring the success of our stores.

Key Responsibilities
  • Monitor and achieve profit, sales, and performance goals by reviewing the P&L and optimizing the eyeglass department for efficiency and compliance.
  • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Ensure quality standards are met by reviewing remakes and enforcing policies to ensure compliance.
  • Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required.
  • Supervise and motivate Opticians and CL Sales associates and ensure the timely completion of day-to-day functions.
Requirements
  • Fluent in reading and speaking both English and Spanish.
  • Optical sales experience, with supervising experience preferred.
  • Proven ability to lead, coach, and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.
What We Offer

We provide competitive compensation, including bonus potential for every position in the store. Our comprehensive benefits package includes health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more.

We strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing amount of promotions from within.

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