Access Services Coordinator

3 weeks ago


Grapevine, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Access Services Representative plays a critical role in ensuring seamless patient registration and financial clearance processes. This individual will be responsible for obtaining accurate demographic and insurance information, verifying patient eligibility, and negotiating payment arrangements.

Key Responsibilities
  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
  • Register patients at multiple locations and work multiple areas within the department, ensuring efficient patient flow processes.
  • Verify patient eligibility for insurance coverage and calculate patient liability dues according to financial clearance policies.
  • Negotiate payment arrangements with patients as needed, adhering to established policies and procedures.
  • Assist patients with navigation to nursing units, providing directions, personal escort, and medical mobility assistance as required.
  • Escalate potential service issues to management when necessary, ensuring prompt resolution.
Requirements
  • Good listening and communication skills, with professional telephone etiquette.
  • Ability to maintain a professional demeanor in high-stress environments, including traumatic situations.
  • Excellent data entry, numeric, typing, and computer navigational skills.
  • Basic computer skills and Microsoft Office proficiency.
Benefits

Baylor Scott & White Health offers a competitive benefits package, including immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning Day 1.

Qualifications

High school diploma or equivalent required. Less than 1 year of experience preferred.



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