Desktop Support Specialist

16 hours ago


Blue Springs, Mississippi, United States ReqRoute Inc Full time
Job Title: Desktop Support Technician Job Summary: ReqRoute Inc is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will provide on-site technical support for desktop environments, including deployment of end-user devices and assistance with higher complexity tasks and IT projects. Responsibilities: * Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end-user devices * Analyze, resolve, respond to, and document end-user inquiries * Install desktop/Laptop software using approved tools * Troubleshoot operating system * Troubleshoot connection issues with LAN/WAN * Update tickets with accurate and timely records of work performed, and resolution detail * Maintain and contribute to a knowledge base * Coordinate hardware warranty repair * Escalate to 3rd party vendors when necessary * Responsible for raising and coordinating problem management issues * Perform additional tasks (end-user/infra related) when required * Participate in projects Requirements: * Strong troubleshooting skills across multiple technologies * Good communication, administrative, and documentation skills * Ability to walk long distances frequently throughout the day * Ability to lift up to 50 lbs without assistance * Will often work in dirty, hot or cold environments About ReqRoute Inc: ReqRoute Inc is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive work environment. We invite you to review the position requirements and apply today if your skills match our needs. How to Apply: Please send your resume to neeraj@reqroute.com

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