Desktop Support Specialist

3 days ago


Crystal Springs, Mississippi, United States eTeam Full time
Job Summary

We are seeking a skilled Desktop Support Technician to join our team at eTeam. As a Desktop Support Technician, you will be responsible for providing on-site support services to our clients, troubleshooting hardware and software issues, and ensuring that all technical equipment is functioning properly.

Key Responsibilities
  • Provide on-site support services to clients, including troubleshooting hardware and software issues.
  • Install, configure, and troubleshoot desktops, printers, laptops, and other computer peripherals.
  • Perform smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, scanners, routers, wireless routers, switches, firewalls, and more.
  • Collaborate with regional leads from Local Customer to ensure seamless support and escalation of issues.
  • Adhere to workplace health and safety policy and workplace access control standard.
Requirements
  • Two to three years of experience in providing IT Infrastructure field support, including troubleshooting hardware, software, operating system issues, and problems.
  • Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems.
  • Experience or ability to follow installation instructions in installing and troubleshooting desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts.
  • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
  • Basic Mac O/S support may be required in certain locations, as identified by the client.
  • Lead Supplier prefers technicians with an Associate's Degree in Electronics and CompTIA A+ Certification.


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