Operations Manager

3 days ago


Seaside, California, United States MV Transportation Full time
Job Overview

At MV Transportation, we are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for providing support, leadership, and direction to assigned operating locations to ensure delivery of annual business plans. You will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Key Responsibilities

  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contribute to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly, and monthly review of key operational metrics.
  • Implement, promote, and adhere to company policies and procedures.
  • Participate in location labor and employee relations activities.


Requirements

  • Must have one to three years of management experience in a similar-sized paratransit environment.
  • The ideal candidate would have experience in scheduling and personnel management and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
  • Trapeze or Ecolane experience preferred.
  • Experience managing fast-paced environments.


Starting salary range: $70,000 - $87,360



MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.



Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.



#appcast


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