Head of Quality Assurance for Healthcare Claims

2 weeks ago


New York, New York, United States Innova Solutions Full time
Position Overview:

Innova Solutions is in search of a Head of Quality Assurance for Healthcare Claims to lead our clients' initiatives. This role encompasses the development, implementation, and continuous management of a comprehensive quality assurance program focused on claims processing. The ideal candidate will establish performance metrics, benchmarks, and reporting systems that drive a culture of ongoing improvement.

The Head of Quality Assurance will oversee the quality and compliance of claims operations, ensuring adherence to training protocols, user acceptance testing (UAT), and claims adjustments. This position requires the management of workflows and policies that comply with all relevant regulations.

Additionally, the role involves enhancing reporting capabilities, monitoring performance across various business lines, and coordinating internal and external audit activities. The incumbent will work collaboratively with other department leaders to ensure optimal operational performance.


Key Responsibilities:
  • Design and implement a metrics-driven quality assurance program that aligns with industry benchmarks.
  • Manage the end-to-end delivery of quality assurance processes, ensuring consistency and effectiveness in performance improvement plans.
  • Generate insightful reports for stakeholders to maintain transparency regarding quality metrics and operational progress.
  • Foster a culture of continuous improvement within the team, setting productivity goals and monitoring work quality.
  • Develop and maintain efficient workflows across the claims department, ensuring compliance with regulatory standards.
  • Lead the training and development of staff, promoting a high-performance environment.
  • Conduct thorough analyses of claims outcomes to identify trends and areas for improvement.
  • Collaborate with various departments to enhance claims processing and ensure accurate implementation of claims rules.

Qualifications:
A Bachelor's Degree is required, with a Master's Degree preferred. Candidates should possess 7-10 years of experience in claims operations within the managed care sector, including at least 3 years in a leadership capacity. Knowledge of industry regulations and claims processing methodologies is essential, along with proficiency in data analysis and reporting tools.

Innova Solutions is committed to fostering an inclusive work environment and encourages qualified candidates to apply.



  • New York, New York, United States Innova Solutions Full time

    Position Overview: The Director of Quality Assurance for Healthcare Claims is accountable for establishing, executing, and continuously improving a metrics-driven Claims Quality Assurance and Performance oversight initiative. This role involves defining benchmarks, calibrating processes, and generating reports to ensure adherence to established standards...


  • New York, New York, United States Innova Solutions Full time

    Position Overview: The Director of Claims Quality is tasked with establishing, executing, and continuously enhancing a metrics-driven Claims Quality Assurance and Performance oversight initiative. This role encompasses the development of frameworks and benchmarks, calibration, and reporting aligned with predetermined standards while fostering a culture of...


  • New York, New York, United States Innova Solutions Full time

    Position Overview:Innova Solutions is in search of a Director of Claims Quality to lead our client's initiatives in quality assurance within the claims sector.The Director of Claims Quality is tasked with establishing, executing, and perpetuating a comprehensive, data-driven Claims Quality Assurance and Performance Management program. This role encompasses...

  • Claims Handler

    1 week ago


    New York, New York, United States Sovereign Claims, LLC Full time

    Job SummarySovereign Claims, LLC is seeking a highly skilled Claims Handler to join our team. As a Claims Handler, you will be responsible for investigating and supervising outsourced investigations of CGL insurance claims and lawsuits related to construction projects.Key ResponsibilitiesInvestigation and Supervision: Conduct thorough investigations of CGL...


  • New York, New York, United States AXIS Full time

    This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of...


  • New York, New York, United States City of New York Full time

    Position: Software Quality Assurance SpecialistThe City of New York is looking for a proficient Computer Associate (Software) III to contribute to the Office of Revenue Management & Development (ORMD). This role involves the creation and execution of milestone-driven employment agreements within our Payment and Claiming System, aimed at streamlining payments...


  • New York, New York, United States City of New York Full time

    Job Title: Software Quality Assurance SpecialistThe Office of Revenue Management & Development (ORMD) at City of New York is in search of a proficient Computer Associate (Software) III to enhance our team. This role involves the design and execution of milestone-driven employment agreements within our Payment and Claiming System, aimed at streamlining...


  • New York, New York, United States City of New York Full time

    Job Title: Software Quality Assurance SpecialistThe Office of Revenue Management & Development (ORMD) at City of New York is looking for a proficient Computer Associate (Software) III to become a vital part of our organization. This role involves the design and execution of milestone-based employment agreements within our Payment and Claiming System, aimed...


  • New York, New York, United States TRIGO Global Quality Solutions Full time

    Job DescriptionJob Title: Quality Resident Liaison/Automotive RepresentativeJob Summary:We are seeking a highly skilled Quality Resident Liaison/Automotive Representative to join our team at TRIGO Global Quality Solutions. As a Quality Resident Liaison/Automotive Representative, you will be responsible for ensuring customer satisfaction, building strong...


  • New York, New York, United States Software Guidance & Assistance Full time

    Position Overview:Software Guidance & Assistance, Inc. (SGA) is seeking a highly skilled Senior Quality Assurance Transformation Manager for a full-time role with a leading client in the insurance sector. Work Environment:This position requires in-office collaboration three days a week at designated locations. Role Responsibilities:As a pivotal member of the...


  • New York, New York, United States Ashton Lane Group, Inc Full time

    Position OverviewThis leadership role is pivotal in steering the design and assessment of Comprehensive Capital Analysis and Review (CCAR) processes for a forward-thinking global financial institution.Key Responsibilities:Supervise the strategic planning, execution, and independent validation to ensure the integrity of external reporting, particularly in...


  • New York, New York, United States Ashton Lane Group, Inc Full time

    Position OverviewThis leadership role is pivotal in supporting the design and evaluation of Comprehensive Capital Analysis and Review (CCAR) processes for a forward-thinking global financial institution.Key Responsibilities:Oversee the strategic planning, execution, and independent validation efforts to ensure the integrity of external reporting,...


  • New York, New York, United States Ashton Lane Group, Inc Full time

    Position OverviewThis leadership role is pivotal in supporting the design and testing of Comprehensive Capital Analysis and Review (CCAR) for a forward-thinking global financial institution.Key Responsibilities:Oversee the strategic planning, execution, and independent validation processes to ensure the integrity of external reporting, particularly in...


  • New York, New York, United States Ashton Lane Group, Inc Full time

    Position OverviewThis leadership role is pivotal in steering the design and evaluation processes for a forward-thinking global financial institution.Key Responsibilities:Supervising the strategic planning, execution, and independent validation to ensure the integrity of external reporting, encompassing CCAR and liquidity management.Overseeing a team...


  • New York, New York, United States Ashton Lane Group, Inc Full time

    Position OverviewThis leadership role is pivotal in overseeing the design and assessment of Comprehensive Capital Analysis and Review (CCAR) processes for a forward-thinking global financial institution.Key Responsibilities:Supervise the strategic planning, execution, and independent validation efforts to ensure the integrity of external reporting,...


  • New York, New York, United States Tandym Group Full time

    A prominent healthcare organization is in search of a Senior Claims Analyst. This position entails managing intricate claims operations and ensuring the satisfaction of healthcare providers.Key Responsibilities:Oversee comprehensive claims processing workflowsEnsure quality assurance for external claims administratorsAddress and resolve concerns related to...


  • New York, New York, United States Diversant Full time

    Diversant is seeking a qualified candidate for the position of Quality Assurance Analytics Lead. This role offers a hybrid work arrangement.Key Responsibilities:Act as a Subject Matter Expert (SME) in Quality Assurance initiatives.Possess a minimum of 3 years of experience with HEDIS.Demonstrate proficiency in SQL.Oversee a team of four analytics...


  • New York, New York, United States Discover International Full time

    About the CompanyA dynamic and expanding global biotechnology firm specializing in Antibody-Drug Conjugate (ADC) therapies aimed at treating cancer patients. The organization boasts a strong pipeline with clinical indications in various phases, backed by solid financial support from a major pharmaceutical partner. Key ResponsibilitiesThis role will be...


  • New York, New York, United States City of New York Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at the City of New York. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of building repairs and materials, inspecting materials for compliance with specifications, and preparing reports on field inspections.Key ResponsibilitiesInspect...


  • New York, New York, United States Chubb Full time

    The Global Head of Compliance Assurance role will be a key part of the global compliance team with a focus on leading the Compliance Assurance Program globally. The individual will lead the identification, assessment and prioritization of key compliance risks, working closely with stakeholders and the regional and local compliance officers to develop risk...