Shelter Advocate

4 days ago

Nashville, Tennessee, United States Safe Haven Family Shelte Full time
Job Summary:

The Shelter Advocate is a part-time position that will provide supervision of the shelter facility during the morning and afternoon shifts. As the point person and main contact for the shelter, you will be responsible for responding to family needs, answering phone calls, and directing callers to community resources when necessary.

Key Responsibilities:

• Be the point person and main contact for the shelter during shift
• Respond appropriately to family needs as they arise
• Answer phone for the shelter and direct callers to community resources when appropriate
• Serve as the main contact for volunteers while on shift
• Receive and fill family needs and requests for supplies, and update Safe Haven staff when supplies need restocking
• Crisis management as needed
• Exceptional customer service when interacting with volunteers, families, staff, and general public
• Accept donations of items as needed
• Light Housekeeping

Requirements:

• High-school degree or equivalent, Bachelor's degree preferred
• One year social services experience (either professional or volunteer)
• Strong communication and organizational skills
• Ability to handle confidential information appropriately
• Basic computer skills
• Knowledge of community resources and services
• Ability to quickly build rapport with families, staff, and volunteers
• Willingness to work according to the principles of Trauma Informed Care

Work Environment:

Office setting. Must be able to sit/stand for 8 hours. Walking, bending, light lifting up to 25 lbs.

Compensation:
$17.50 per hour

Safe Haven is an equal opportunity employer.

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