Shelter Advocate All Shifts

1 day ago


Nashville, Tennessee, United States Safe Haven Family Shelte Full time
POSITION SUMMARY:

The Shelter Advocate is a part-time as needed (PRN) position that will provide supervision of the shelter facility during the afternoon, evening, and overnight. The Shelter Advocate is the point person and main contact for the shelter during their shift.

Responsibilities include:

  • Responding appropriately to family needs as they arise
  • Answering phone calls for the shelter and directing callers to community resources when necessary
  • Serving as the main contact for volunteers while on shift, including greeting hospitality volunteers, facilitating dinner prep and clean-up, and ensuring trainers/facilitators have what they need for classes
  • Receiving and filling family needs and requests for supplies, and updating Safe Haven staff when supplies need restocking
  • Crisis management as needed
  • Providing exceptional customer service when interacting with volunteers, families, staff, and the general public
  • Accepting donations of items as needed
  • Performing light housekeeping duties
  • Adhering to agency policy, procedures, and the professional code of ethics

Requirements include:

  • High-school degree or equivalent, Bachelor's degree preferred
  • One year social services experience (either professional or volunteer)
  • Strong communication and organizational skills
  • Ability to handle confidential information appropriately
  • Basic computer skills
  • Knowledge of community resources and services
  • Ability to quickly build rapport with families, staff, and volunteers
  • Willingness to work according to the principles of Trauma Informed Care

PHYSICAL DEMANDS / WORK ENVIRONMENT:
Office setting. Must be able to sit/stand for 8 hours. Walking, bending, light lifting up to 25 lbs.

COMPENSATION:
$17.50 per hour. Safe Haven is an equal opportunity employer.



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