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Customer Service Supervisor

2 months ago

Green Bay, Wisconsin, United States Envoy Air Inc. Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Envoy Air Inc. As a key member of our operations team, you will be responsible for leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.

Key Responsibilities
  • Coordinate day-to-day station operations, including scheduling and manpower utilization.
  • Ensure adequate operational coverage and maintain a safe, dependable, and consistent operation.
  • Conduct Agent observations and schedule local training, including new hire training.
  • Investigate and resolve operational issues and customer service complaints.
  • Participate in operational conference calls, station audits, and prepare various reports.
  • Maintain records, including time and attendance, personnel files, and performance.
Requirements
  • Minimum Age: 18
  • High school diploma or GED equivalent
  • Valid state driver's license
  • Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts, including nights, holidays, weekends, and days off.
  • Flexibility to work additional hours beyond the regular shift, as needed.
  • Ability to perform all duties in various weather conditions and time constraints.
  • Ability to read, write, fluently speak, and understand the English language.
  • Possess the legal right to work in the United States.
Preferred Qualifications
  • A minimum of one year of customer service experience
  • Previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations
Additional Information

Candidates must fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. Candidates must also be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport-related requirements, if applicable.