Customer Service Representative

4 weeks ago


New Rochelle, New York, United States Maid Right of New Rochelle Full time
Job Summary

Maid Right of New Rochelle seeks a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for effectively booking estimates and one-time cleanings, delivering exceptional customer service, and driving sales growth.

Key Responsibilities
  • Respond to and handle incoming telephone calls and web leads
  • Sell Maid Right services by phone to potential customers
  • Schedule estimates
  • Make back-marketing phone calls to re-engage customers
  • Increase the customer base to meet monthly standards
  • Meet or exceed quarterly and annual sales goals
Requirements
  • Phone, computer, and communication skills
  • Sales and customer service experience
  • Able to work regular office hours
  • Eligible to be employed in the U.S.
  • Must be bondable; requires passing a criminal background check
  • Insured for employee dishonesty; history void of dishonest, criminal, felonious acts or convictions
  • Maintain professional appearance and demeanor consistent with the Maid Right image
  • Attendance and participation in all staff meetings
  • Abide by all rules, regulations, and policies
Physical Demands

The Customer Service Representative will be required to frequently stand, carry and/or lift 15 lbs., walk, push, stoop, climb, bend, crouch, crawl, sit for long periods, reach above and below shoulder level; full use of hands, good finger dexterity, lifting from floor to waist and twisting of torso. Must be able to function in high-pressure situations, take legible handwritten notes where necessary, have correctable vision and hearing. Also includes environmental exposure to chemicals typically found in cleaning solutions, air conditioned/heated home environments, low to medium noise levels such as that typical of cleaning equipment operations, and lighting as found in typical home environments.



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