Customer Service Coordinator
6 days ago
LaSalle Network has partnered with a technology and industrial company to fill a Customer Care Administrator position in the Rolling Meadows, IL area. This role is 100% onsite.
Key Responsibilities:- Dispatch RATIONAL Certified Chefs (RCCs) for start-up training and develop standardized operating procedures for dispatch processes.
- Process and follow up on Return Goods Authorization requests, acting as liaison with the North America Distribution Center (NADC) and carrier to coordinate shipments.
- Review all orders for correct configuration, prices, ship dates, and inventory availability, and process accurate orders same-day/next day in the ERP system.
- Manage and maintain order logs, updated and maintaining order data, and comprehend and adhere to order process corporate authorization guidelines.
- Partner with the Service team to ensure service work orders are triggered with required and updated information, and provide PODs when requested.
- Exchange with CCM team members and managers to analyze and develop best practices, and backup CCMs as needed for orders.
- Participate in all required company programs and activities, and cultivate relationships with external partners (RCCs and RSPs) and internal partners (warehouse, RTMs).
- Excellent communication skills, both email and phone.
- Manage Salesforce and SAP customer master data accounts setup, including applications, and act as liaison with the Finance Department.
- Issue Return Good Authorization requests (damaged or refused freight, incorrectly ordered) and manage credits as required.
- Provide PODs when requested, and have order processing or order entry experience.
- Approve Chef expenses and adherence to the freelance contract, and resolve problems or escalate issues to the Technical department when necessary.
- Manage high-volume email correspondence and respond in a timely manner, and provide back-up support to other team members.
- Create and update SOPs as required, and train Sales Managers and Representatives on Customer Care territory processes and procedures.
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