Customer Service Coordinator

4 weeks ago


Rolling Meadows, Illinois, United States LaSalle Network Full time

Job Summary

We are seeking a highly organized and detail-oriented Customer Care Administrator to join our team at LaSalle Network. As a Customer Care Administrator, you will be responsible for dispatching certified chefs, developing standardized operating procedures, and processing return goods authorization requests.

Key Responsibilities

  • Dispatch RATIONAL Certified Chefs (RCCs) as requested for start-up training
  • Develop and coordinate standardized operating procedures for dispatch processes
  • Process and follow up with Return Goods Authorization requests to ensure timeliness from all parties
  • Review all orders assigned for correct configuration, prices, ship dates, and inventory availability
  • Manage and maintain order logs and data
  • Comprehend and adhere to order process corporate authorization guidelines
  • Partner with the Service team to ensure service work orders are triggered with required and updated information
  • Provide PODs when requested
  • Exchange with CCM team members and managers to analyze and develop best practices
  • Backup CCMs as needed for orders
  • Participate in all required company programs and activities
  • Cultivate relationships with external partners and internal partners

Requirements

  • Manage Salesforce and SAP customer master data accounts setup
  • Issue Return Good Authorization requests and manage credits as required
  • Provide PODs when requested
  • Must have order processing or order entry experience
  • Approve Chef expenses and adherence to the freelance contract
  • Resolve problems or escalate issues to the Technical department when necessary
  • Manage high-volume email correspondence and respond in a timely manner
  • Provide back-up support to other team members
  • Create and update SOPs as required
  • Train Sales Managers and Representatives on Customer Care territory processes and procedures

About LaSalle Network

LaSalle Network is an Equal Opportunity Employer. We are a leading provider of direct hire and temporary staffing services, helping organizations hire faster and connect top talent with opportunities. With units specializing in various fields, we offer staffing and recruiting solutions to companies of all sizes and across all industries.



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