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Customer Service Representative
2 months ago
LaSalle Network is seeking a highly organized and detail-oriented Customer Care Administrator to join our team. As a key member of our customer service team, you will be responsible for ensuring seamless order processing and customer satisfaction.
Key Responsibilities:- Dispatch RATIONAL Certified Chefs (RCCs) for start-up training and develop standardized operating procedures for dispatch processes.
- Process and follow up on Return Goods Authorization requests, acting as liaison with the North America Distribution Center (NADC) and carrier to coordinate shipments.
- Review all orders for correct configuration, prices, ship dates, and inventory availability, and process accurate orders same-day/next day in the ERP system.
- Manage and maintain order logs, updated and maintaining order data, and comprehend and adhere to order process corporate authorization guidelines.
- Partner with the Service team to ensure service work orders are triggered with required and updated information, and provide PODs when requested.
- Exchange with CCM team members and managers to analyze and develop best practices, and backup CCMs as needed for orders.
- Participate in all required company programs and activities, and cultivate relationships with external partners (RCCs and RSPs) and internal partners (warehouse, RTMs).
- Great communication, both email and phone, is essential for this role.
- Manage Salesforce and SAP customer master data accounts setup, including applications, and act as liaison with the Finance Department.
- Issue Return Good Authorization requests (damaged or refused freight, incorrectly ordered) and manage credits as required.
- Provide PODs when requested, and have order processing or order entry experience.
- Approve Chef expenses and adherence to the freelance contract, and resolve problems or escalate issues to the Technical department when necessary.
- Manage high-volume email correspondence and respond in a timely manner, and provide back-up support to other team members.
- Create and update SOPs as required, and train Sales Managers and Representatives on Customer Care territory processes and procedures.
LaSalle Network is an Equal Opportunity Employer m/f/d/v. We offer a comprehensive benefits package, including medical, dental, and vision coverage, family medical leave, worker's compensation, paid leave, and sick leave. If you are interested in this opportunity and meet the requirements, please apply today.
