Mental Health Counselor Assistant
3 days ago
MHASF is a peer-run nonprofit organization dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health. Our staff is comprised of individuals who have lived experience of mental health challenges, and we believe in centering the lived expertise of people with mental health challenges in our advocacy, education, and support programs.
**Job Overview:**
The Warm Line is a non-crisis phone and instant messaging center managed and staffed entirely by people who have lived experience of mental health challenges. Our Counselors provide emotional support and resources to individuals in California 24 hours a day, using a warm, personal, and nonjudgmental approach.
**Key Responsibilities:**
• Answer incoming calls and chats, using active listening and peer counseling skills to understand callers' needs.
• Gather demographic information and record details using the iCarol database program.
• Respond to crisis and high-risk calls according to MHASF procedures.
• Attend regular staff meetings and supervision sessions to ensure seamless communication and collaboration.
**Requirements:**
• Personal lived experience of mental health challenges and willingness to share your experiences with others.
• Flexibility to work a variable schedule, including weekends and holidays.
• Familiarity with the peer support model and commitment to confidentiality practices.
• Professional computer experience and ability to learn new software quickly.
• Effective organizational skills, attention to detail, and time management abilities.
**What We Offer:**
• Competitive salary: $24.00 per hour (base rate) with differential pay rates for weekend, overnight, and holiday shifts.
• Biweekly 1:1 meetings with a supervisor for support and professional growth.
• Opportunities to attend conferences and participate in ongoing training and development.
• A collaborative, team-based work environment that values diversity, equity, and inclusion.
**Equal Opportunity Employment Statement:**
MHASF is committed to providing equal employment opportunities to all qualified applicants, without regard to race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to fulfill position duties.
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