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Customer Service Operations Leader

2 months ago

Denver, Colorado, United States Gables Search Group Full time

Title:
Customer Service Operations Leader

Are you a seasoned professional with a background in managing teams within a customer-centric environment? Do you possess a strong commitment to service excellence and enjoy fostering a collaborative workplace? If so, we invite you to consider an exciting opportunity with Gables Search Group.

As a pivotal member of our organization, you will oversee a dedicated team of customer service representatives, ensuring that our clients receive outstanding support and solutions tailored to their needs.

Your leadership will be instrumental in driving the success of our customer service department, where you will utilize your expertise to motivate and guide your team towards achieving their goals.


Key Responsibilities:

  • Direct and supervise a team of 10-20 customer service professionals, cultivating a workplace culture that emphasizes teamwork, excellence, and accountability.
  • Manage daily operations within the customer service division, addressing client inquiries, resolving challenges, and ensuring efficient order management.
  • Formulate and execute strategies aimed at enhancing customer satisfaction, loyalty, and retention, leveraging your leadership acumen to surpass performance targets.
  • Act as the primary contact for escalated customer issues, showcasing your problem-solving abilities and dedication to exceptional service delivery.
  • Work closely with various departments, including sales, marketing, and production, to streamline operations, enhance efficiency, and support business growth.
  • Conduct regular performance assessments, provide constructive feedback, and identify training opportunities to foster employee development.
  • Stay updated on industry trends and competitor activities to uncover opportunities for innovation and enhancement.

Qualifications:
A bachelor's degree in business administration, marketing, or a related discipline is preferred.

  • A minimum of 8 years of experience in operations or sales management, with a proven track record of leading teams effectively.
  • Outstanding leadership and interpersonal skills, with the ability to inspire and empower team members.
  • Excellent verbal and written communication skills, capable of engaging with clients and stakeholders at all levels.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Detail-oriented with strong organizational and time management capabilities.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Familiarity with the printing and promotional products sector is advantageous.

The ideal candidate will be a dynamic leader who enjoys managing teams and has experience in creating a positive workplace culture. Join us at Gables Search Group and contribute to our mission of delivering exceptional service in the customer service industry.