Service Delivery Leader

2 days ago

Denver, Colorado, United States RubinBrown Full time
Job Title: Service Delivery Leader

RubinBrown is seeking a Service Delivery Leader to join our team. As a Service Delivery Leader, you will be responsible for leading process redesign, technology implementation, and organizational change projects. You will also have a history of successful sales development efforts, identifying and closing new client sales.

Key Responsibilities:
  • Lead complex implementation programs with multiple work streams, including business process, technology, and change management tracks.
  • Efficiently document and analyze client business processes, think critically about new and alternative operating models, and develop recommendations to solve business issues.
  • Design the project approach and develop the project plan to achieve the project objectives within a specified timeframe.
  • Implement operations and technology solutions by owning and managing elements of the implementation, conducting design and implementation reviews, researching and resolving issues, escalating issues to appropriate authority, following production, productivity, quality, and customer service standards, identifying work process improvements.
  • Lead team members in managing and communicating project status and open issues, prepare reports, identify, manage, and resolve issues, track and manage project budgets.
  • Establish and maintain executive relationships aligned with process improvement, technology, or change management implementation efforts.
Requirements:
  • Bachelor's degree in Business, Finance, Operations, Management Consulting, Healthcare Administration, or a related degree.
  • Master's degree, preferred.
  • At least eight years of experience in consulting: Process Improvement, Project Delivery.
  • At least five years of experience in B2B Professional Service Sales or Business Development.
  • At least five years of industry experience in Healthcare Insurance or the healthcare industry.
  • Experience with CRM software (i.e., Salesforce, Hubspot), pipeline management, and reporting.
  • Successful track record in B2B Professional Service sales and negotiation.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Highly effective and persuasive communication skills.
  • Strong presentation skills and a high level of comfort explaining services to a variety of individuals/groups.
  • Proficiency with data analysis, forecasting, and budgeting.
  • Proven ability to generate leads, develop leads, and close business.
  • Demonstrated passion for selling and growing business in an entrepreneurial environment.
  • Advanced MS Office skills: Word, Excel, PowerPoint, and Visio.
  • Strict adherence to professional ethics.
Preferred Qualifications:
  • Thought Provoking: Capable of making others think deeply on a subject.
  • Leader: Inspires teammates to follow them.
  • Innovative: Consistently introduces new ideas and demonstrates original thinking.
  • Team Player: Works well as a member of a group.
  • Functional Expert: Considered a thought leader on a subject.
Working Conditions/Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made upon request.

  • Typical Office hours are 8:00 a.m. to 5:00 p.m.
  • Ability to work extra hours as determined by the workload and client expectations.
  • Travel for this position could be up to 40%.
  • Ability to sit for long periods of time.
  • Ability to stand, stoop, kneel, crawl, and move throughout office or client site.
  • Ability to lift, carry, push, pull up to 30 – 50 pounds.
  • Ability to effectively communicate with clients, team members, etc.
  • Ability to function in quiet to moderate noise level.
  • Ability to wear Personal Protective Equipment, as needed.

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