Retail Operations and Community Engagement Strategist

3 weeks ago


New York, New York, United States Healthfirst Full time

About Us



Healthfirst is a healthcare organization dedicated to providing high-quality services to its members. We are seeking an experienced professional to join our team as a Retail Operations and Community Engagement Strategist.

Job Summary



We are looking for an individual with a strong background in operations management and community engagement to support our retail strategy. The successful candidate will assist the Director and Manager in executing and improving our retail strategy, which includes coordinating operations and retail strategic projects for our retail channels. This position will also support Community Engagement in establishing operational standards and rigor to drive performance through systems, processes, policies, and procedures.

Key Responsibilities



Coordinate with multiple stakeholders, including Sales, Member Services, EDS, Brand/Marketing, Facilities, Fleet, Technology/IT, and Compliance, to support existing retail sites.

Identify and resolve specific operational and business issues in a timely manner, assuming an active role in driving 'root cause' analysis and proactively remediating issues and anticipated risks.

Identify opportunities for retail site enhancements, process improvement, and efficiencies to improve member and prospect experience at retail locations.

Support the implementation of processes and policies.

Develop and deliver training on systems, tools, and processes for Sales and Member Services. Coordinate staff scheduling for all lines of business at retail sites.

Provide operational/project management support for retail initiatives and special projects.

Assist with sales production and ad hoc data collection and reporting.

Requirements



Advanced degree from an accredited university or equivalent experience.

Proven experience in operations management and community engagement.

Strong analytical and problem-solving skills.

Excellent communication and leadership skills.

Benefits



Healthfirst offers a competitive salary range of $71,600 - $117,470, depending on location and experience, as well as a range of benefits, including medical, dental, and vision coverage, incentive and recognition programs, and life insurance. We believe in providing a competitive compensation and benefits package to our employees, wherever they work and live.

Location



This position is based in the Greater New York City Area (NY, NJ, CT residents) or other approved locations. The successful candidate will be required to travel to assigned retail sites.

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