Patient Accounts Receivable Specialist

2 days ago


Atlanta, Georgia, United States Prestige Staffing Full time
Patient Accounts Receivable Representative Job Description

Prestige Staffing is seeking a highly skilled Patient Accounts Receivable Representative to join our team. As a Patient Accounts Receivable Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle process.

Key Responsibilities:
  • Resolve outstanding patient claims by reducing balances to zero through payment arrangements or discounts for financial assistance or self-pay.
  • Communicate EOB information to patients and provide explanations for their balances.
  • Reduce Accounts Payable in all aging categories using the collection module.
  • Contact patients on outstanding balances for payment resolution.
  • Collect past due balances from patients over the phone.
  • Set up Tickler files to manage accounts and monitor payment plan activity.
  • Assist patients with questions, inquiries, and concerns regarding their accounts.
  • Submit daily logs of worked accounts to management.
  • Identify credits on patient accounts and issue refunds or transfers.
  • Calculate and take FA Adjustments to reduce patient balances.
  • Report system-related issues to management.
  • Participate in online educational classes through ADP.
  • Maintain confidentiality.
Qualifications and Education:
  • High School Diploma or equivalent education.
  • Minimum of two years related experience in Registration and/or Insurance Verification in a medical setting.
Preferred Skills:
  • Knowledge of medical terminology.
  • Excellent oral and written communication skills.
  • Good interpersonal skills and team orientation.
  • Ability to multi-task and work effectively in teams.


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