Senior Operations Manager
4 weeks ago
About the Role:
The General Manager will oversee the daily operations of the Valley Metro Fixed Route Services, ensuring the delivery of high-quality transportation services to our clients. This role requires strong leadership and management skills, with the ability to collaborate with various departments and stakeholders to achieve our goals.
Key Responsibilities:
- Contract oversight and facilitation of client needs with anticipation of growth
- Identify potential risk and develop resolution processes
- Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
- Development of or oversight of documentation or work plans as required or needed
- Employee training and development
- Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
- Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
- Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
- Act in a consultative manner, developing and presenting annual plan reviews
- Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
- Maintain a "Safety First" attitude with client and personnel
- Good understanding or local climate needs and issues pertaining to the passenger transportation industry
- Thorough understanding of ridership policies to ensure smooth transportation services
- Capability of addressing any questions / concerns regarding site transit program
- Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
- Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
- Monitor performance of direct reports and provide coaching and guidance
- Oversight of Federally mandated Drug and Alcohol program
- Perform additional duties as assigned or required
Requirements:
- High school diploma or G.E.D
- At least 7-10+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract (5 + plus) environment
- Experience managing a site of 100+ employes
- Experience monitoring the delivery of contractual services
- Must possess a valid current driver's license
What We Offer:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Salary Range: $107,120 - $160,680 annually
MTM Transit is an equal opportunity employer and considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
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