Senior Operations Manager

6 days ago


Peoria, Arizona, United States MTM Full time

About the Role:

The General Manager will oversee the daily operations of the Valley Metro Fixed Route Services, ensuring the delivery of high-quality transportation services to our clients. This role requires strong leadership and management skills, with the ability to collaborate with various departments and stakeholders to achieve our goals.

Key Responsibilities:

  • Contract oversight and facilitation of client needs with anticipation of growth
  • Identify potential risk and develop resolution processes
  • Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
  • Development of or oversight of documentation or work plans as required or needed
  • Employee training and development
  • Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
  • Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
  • Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
  • Act in a consultative manner, developing and presenting annual plan reviews
  • Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
  • Maintain a "Safety First" attitude with client and personnel
  • Good understanding or local climate needs and issues pertaining to the passenger transportation industry
  • Thorough understanding of ridership policies to ensure smooth transportation services
  • Capability of addressing any questions / concerns regarding site transit program
  • Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
  • Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
  • Monitor performance of direct reports and provide coaching and guidance
  • Oversight of Federally mandated Drug and Alcohol program
  • Perform additional duties as assigned or required

Requirements:

  • High school diploma or G.E.D
  • At least 7-10+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract (5 + plus) environment
  • Experience managing a site of 100+ employes
  • Experience monitoring the delivery of contractual services
  • Must possess a valid current driver's license

What We Offer:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Salary Range: $107,120 - $160,680 annually

MTM Transit is an equal opportunity employer and considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.



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