Restaurant Operations Manager

4 weeks ago


Peoria, Arizona, United States Ono Hawaiian BBQ, Inc Full time

Job Title: Shift Leader - Front Crew

At Ono Hawaiian BBQ, Inc, we are seeking a highly skilled and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:

  1. Manage and supervise employees, providing guidance and support to ensure excellent customer service and high-quality food preparation.
  2. Understand and enforce all company policies and procedures, maintaining a safe and healthy work environment.
  3. Coordinate meal and rest periods, ensuring compliance with all legal requirements.
  4. Handle and resolve employee and customer complaints, providing prompt and effective solutions.
  5. Operate the Point-of-Sale (POS) system, handling payment and serving food to customers.
  6. Maintain the cleanliness of the store, performing daily and weekly cleaning and sanitizing tasks.
  7. Ensure all aspects of restaurant operations run smoothly and effectively.

Requirements and Qualifications:

  1. Minimum 1 year of experience working in the restaurant industry.
  2. Food Handler Card required by state or local health department.
  3. Ability to prioritize and multitask in a fast-paced environment.
  4. Basic math skills, excellent written and verbal communication skills.
  5. Excellent customer service skills.
  6. Strong leadership and time management skills.
  7. Proficient using MS Word, Excel, Email, and basic computer skills.
  8. Must be able to work flexible schedule, including weekends and holidays.

Working Conditions:

  1. Kitchen area is hot and noise level is usually high.
  2. Walk-in refrigerated area is extremely cold.
  3. Working around kitchen equipment and tools.

Physical Demands:

  1. Standing, walking, talking, hearing for long periods of time.
  2. Lifting, carrying, pushing, pulling items up to 50 lbs.
  3. Frequent hand washing and the use of cleaning solution.
  4. Repetitive movement of arms, fingers, hands, and wrists.
  5. Reaching high storage shelving with a stepladder.
  6. Squatting, kneeling, bending to reach for objects in the lower cabinet or shelving.

Disclaimer: This job description is not an exhaustive list of all duties, responsibilities, skills, requirements, qualifications, working conditions, or physical demands associated with the job. The company reserves the right to revise the job description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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