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Event Coordination Specialist

2 months ago

Biloxi, Mississippi, United States Bally's Corporation Full time


Support the Special Events & Promotions Manager in executing the logistics of internal events and promotional activities, which encompass giveaways, merchandise collection, and player-focused events.

The Events & Promotions Associate also provides assistance to the entertainment team as ushers when necessary and collaborates with the Motorcoach department.

Key Responsibilities:

Manage events and promotions by distributing gifts, promotional items, and Xtra Credit.
Assist in the preparation of event spaces, organizing merchandise and decorations, and completing customer documentation.
Occasional cash handling responsibilities; must adhere to established cash handling protocols.
Provide courteous assistance to patrons, addressing requests for services and information. Deliver exceptional guest service to all visitors.
Inform customers about upcoming promotions and events while maintaining a thorough understanding of property offerings, including memorabilia.
Prepare and arrange decorations for special occasions, parties, and holiday events as requested by other departments.

Additional Responsibilities:

Embody the Mission Statement – We create authentic experiences that resonate.

Usher - Scan tickets as guests enter and exit the venue, reporting any discrepancies to the Box Office Manager.

Ensure guests do not bring outside beverages into the venue.
Assist guests in finding their designated seats and sections within the venue.
Motorcoach - Organize group package incentives, including communication, bus payments, coupons, club cards, and group tracking.
Reconcile group activities and payments due to the coordinator upon departure.
Foster outstanding guest relations.
Promote Motorcoach packages to tour operators and bus companies through telemarketing, trade show participation, and tourism referrals.
Create player accounts based on group manifests.
Welcome arriving buses, explaining player card benefits and casino promotions, and assisting players with inquiries.
Represent Bally's Corporation positively in interactions with guests, colleagues, managers, and vendors.
Adhere to the values of Bally's Corporation.

Required Knowledge, Skills, and Abilities:

High School diploma or equivalent (GED).
Basic computer proficiency and familiarity with casino systems and Microsoft applications.
A valid gaming work permit is necessary for this role.
Strong organizational skills and attention to detail are essential.
Project a professional and positive demeanor.
High energy levels are required.
Excellent interpersonal skills with the ability to engage with individuals sensitively and professionally.
Clear and effective communication with all staff and guests is vital.
Ability to comprehend and convey written instructions, regulations, and memos.
Strong telephone communication skills are required.
Must be able to lift a minimum of 25 pounds.
Ability to stand for extended periods (4 or more hours).
Punctuality and the ability to thrive in a fast-paced environment are essential.

Training Requirements:
All employees must complete mandatory compliance training within thirty (30) days of hire and annually thereafter. Certain courses must be completed prior to starting in their respective roles.

Mandatory Courses for This Position:
Active Shooter Awareness Training
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 SAR Incident Reporting Awareness Training
Sexual Harassment Awareness for Frontline
Title 26 & Form 8300 for Non-Casino Departments

Working Conditions:

Physical Demands Frequency Environmental Conditions Frequency
Standing C Extreme Cold R
Walking F Extreme Heat R
Sitting F Temperature Changes R
Lifting C Wet R
Carrying C Humid R
Pushing F Noise C
Pulling F Vibration R
Climbing F Hazards O
Balancing R Atmospheric Conditions R
Stooping C Cigarette Smoke C
Kneeling C
Crouching R
Crawling R
Reaching C
Handling C
Grasping F
Feeling C
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination O

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please assess the physical strength of the job based on the categories listed below.

Little physical effort
Light work
_ X_Medium work
Heavy work
Very heavy work