Customer Experience Specialist
5 days ago
We are seeking a dedicated and self-driven individual to excel in our team as a Customer Relations Representative. This role is ideal for someone who is passionate about delivering exceptional customer support and prioritizing customer satisfaction.
In this position, you will be responsible for ensuring an outstanding customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression.
Key Responsibilities:- Interact with customers and members of the community to resolve issues, complaints, and conflicts.
- Maintain a deep understanding of our client's products or services to provide accurate information.
- Adhere to company policies, procedures, and ethical standards.
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement.
- Empathy, patience, and consistency when managing diverse customer demographics.
- Adaptability in handling challenges and surprises with resilience and humor.
- Clear communication skills to convey messages effectively and ensure customer satisfaction.
- High school diploma or equivalent.
- Previous customer service or related experience preferred but not required.
- Proven interpersonal skills.
- Able to remain patient and composed in challenging situations.
- Flexible to adapt to changing customer needs and departmental requirements.
- Effective time management and organizational skills.
- Adherence to company policies and industry regulations.
- Punctuality and reliability in meeting work schedules.
- Able to meet or exceed performance metrics.
The estimated annual salary for this role is $52,500 - $72,750, depending on location and experience.
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