Customer Experience Associate

4 days ago


Plano, Texas, United States Cottonwood Residential Full time
Job Overview
Cottonwood Residential is redefining the customer experience in the apartment management industry. As a Customer Experience Associate, you will play a key role in enhancing the overall resident experience and driving business growth.

About the Role
This part-time position requires a flexible schedule, including weekends and evening hours. You will be responsible for greeting customers, providing exceptional service, and ensuring apartments are ready to show daily. A strong understanding of pricing and available apartment homes is essential.

Key Responsibilities
- Greet all customers with a smile and provide courteous responses to inquiries via phone, email, and text
- Ensure apartments are ready to show daily and for upcoming move-ins
- Understand pricing and information about all available apartment homes
- Assist in planning community events and social media marketing

What We Offer
- Competitive estimated salary: $25-$30 per hour (based on location and experience)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

Requirements
- Upbeat attitude and excellent communication skills
- Ability to work independently and as part of a team
- Basic knowledge of apartment management operations
- Strong problem-solving and analytical skills


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