Customer Experience Lead

3 weeks ago


Plano, Texas, United States Raising Cane's Full time

Raising Cane's is seeking a highly skilled Customer Relations Representative II to lead our customer relations efforts and provide exceptional service to our guests. As a key member of our team, you will be responsible for managing customer communications, resolving issues, and providing solutions to ensure customer satisfaction.

The ideal candidate will have a strong background in customer service, with experience in a high-volume environment, preferably in QSR/fast casual restaurants or retail. They will possess excellent communication skills, both written and verbal, and be able to handle difficult situations and escalations effectively.

In this role, you will work closely with our team to develop and implement strategies to improve customer satisfaction and loyalty. You will also assist with training new representatives, identify areas for improvement, and maintain up-to-date knowledge on restaurant operations.

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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